WELCOME TO TWISTED TEMPTATIONS JEWELRY DESIGNS

 

Designer Jewelry Creations by Linda

 
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FREQUENTLY ASKED QUESTIONS:

PAYMENT:
Q: Do you accept credit cards?
A: Twisted Temptations accepts credit card payments through Paypal. No need to set up an account you can just click on the "Buy Now" button provided on the website.

Q: Do you accept payments by check?
A: Yes. Contact us at lzeheb1@yahoo.com with your order. Once the check clears we will make the shipment. We will contact you if there are any problems.


SHIPPING:
Q: What are the shipping rates?
A: Domestic & International shipping rates are determined by merchandise total and by weight. All packages are insured for damage and lost items.

Q: Merchandise Total Shipping Charge
A: $0 - $9.99 $3.85
$10 - $49.99 $5.15
$50 - $99.99 $7.00
$100 - $199.99 $10.00
$200 and over $15.00

Q: How are orders shipped
A: All orders are shipped via USPS priority and are insured. If you prefer another shipping method please contact lzeheb1@yahoo.com

Q: When will I receive my shipment?
A: Most items can be delivered within 7-10 days.

Q: Does a sales tax apply to my purchase?
A: 8.25% sales tax is automatically applied to all California orders. Purchases made outside of California, however, are not subject to the sales tax.

Q: What if my package is damaged in transit?
A: Each package is insured. All claims must be reported within five business days after receiving merchandise. Our responsibility for merchandise shipped via USPS ceases upon transfer to USPS. Thus, we are not responsible for merchandise lost or damaged in transit. You must file a claim with the carrier. However, we will assist you in supplying any information you need.


RETURNS:
Q: What if I want to return my purchase?
A: The customer will be responsible for the cost of shipment for any returned merchandise. Twisted Temptations does not offer refunds. However, we offer credit that can be applied towards the purchase of any items on our website or at upcoming shows.

Q: May I exchange my purchase?
A: Yes. Obviously the item must be in its original condition. Contact lzeheb1@yahoo.com.

Q: What if a product needs repair?
A: Return the product within 5 days and we will repair the item for free (you must pay shipping charges).


GENERAL QUESTIONS:
Q: Who do I contact if I have any questions regarding my order?
A: Contact us at lzeheb1@yahoo.com or call 805-427-0454

Q: Are all products handmade?
A: All products are original designs, created and handmade by Linda Zeheb.

Q: Are products exactly like the product in the photo?
A: All gems and beads are matched as closely as possible to that of the originally photographed product. In some instances the color and shape of certain gems (e.g. turquoise nuggets) will vary.

Q: Do you offer wholesale terms for retailers?
A: Yes. Please contact us at lzeheb1@yahoo.com or call 805-427-0454 to discuss wholesale terms.


OTHER SERVICES:
Q: Do you offer gift certificates?
A: At this time Twisted Temptations does not offer gift certificates. However, we are working on a gift certificate program that should be ready just before the holidays!